Privacy Policy

Effective Date: 1/1/2025

At Tripwell.co (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in other ways. By accessing or using the website (Tripwell.co), you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of information when you use our website:

1.1 Personal Information
When you create an account, sign up for newsletters, or purchase products or services, we may collect personal details such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (via third-party payment processors)

  • IP address

  • Device information

  • Preferences or feedback

1.2 Non-Personal Information
We may also collect non-personal information about your use of our website, such as:

  • Browser type

  • Operating system

  • Pages visited

  • Time spent on the site

  • Links clicked

  • Cookies and tracking data

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, improve, and personalize our services

  • To process transactions and send related communications (e.g., receipts or order confirmations)

  • To communicate with you, including sending newsletters, promotional materials, and event information

  • To respond to your inquiries and provide customer support

  • To maintain and improve the functionality of the website

  • To comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device that help us recognize you, customize your experience, and improve website functionality. You can choose to disable cookies through your browser settings, but this may affect the functionality of certain features on our site.

4. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include using encryption for sensitive data and implementing security protocols for data storage. However, no method of data transmission or storage can be guaranteed to be 100% secure. By using our services, you acknowledge and accept these limitations.

5. Sharing Your Information

We may share your information in the following circumstances:

5.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who help us operate our website, process payments, or perform other functions necessary for the services we offer. These service providers are only permitted to use your information as necessary to provide the requested services.

5.2 Legal Compliance
We may disclose your information if required by law or in response to a legal request, such as a subpoena or court order, or when we believe disclosure is necessary to protect our rights, comply with a judicial proceeding, legal process, or to investigate potential violations of our policies.

5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such changes, and the new entity will be bound by this Privacy Policy or a new privacy policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. If you wish to delete your account or request that we no longer use your information, please contact us as described below.

7. Your Rights and Choices

7.1 Access and Correction
You have the right to access and update your personal information. You can manage your account settings or contact us directly to request changes to your information.

7.2 Opt-Out of Marketing Communications
You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in the emails we send or by contacting us directly.

7.3 Data Deletion
You can request the deletion of your personal data by contacting us. Please note that we may retain certain information for recordkeeping or legal compliance purposes.

8. International Transfers

Since Tripwell.co operates globally, your personal information may be transferred to and processed in countries outside your country of residence, including the United States, Canada, and other jurisdictions. By using our services, you consent to the transfer and processing of your information in these countries.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe that we have collected information from a child under 18, please contact us so we can take appropriate action to remove the data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on this page and update the “Effective Date” at the top of the document. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the website after any modifications to this Privacy Policy constitutes your acknowledgment of the changes and your consent to abide by the updated terms.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us.

By using the Website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.